If any item is deemed faulty or incorrect, you must inform us within 7 days of receiving your order. We cannot offer any refund or exchanges after this time.
All items must be returned in their original condition, unopened and unused.
The shipping costs associated with the return of any unwanted items will be the responsibility of the customer.
Returns will be considered on a case by case basis using the manager’s discretion. Please contact us before returning any items to us.
We will not accept refunds or exchanges for change of mind.
Once your order has been dispatched, the order has been finalised and no cancellation will be possible.
Raptcha’u Hair & Beauty will not be held responsible for any damage or delay caused during the transit period.
We endevour to dispatch orders within 24 hours of receiving payment (weekends excluded).
All orders are shipped using Australia Post, and include a tracking number for you to track your parcel. You will receive a tracking number via email once your order has been confirmed.
Please allow 2-5 working days for your order to arrive.
If you require Express Post, please contact us via email, but be aware that there may be additional charges.
Privacy and Security
At Raptcha’u Hair & Beauty we respect your privacy and are committed to keeping your personal details safe and confidential, and they will not be disclosed, exchanged or sold to any third parties unless otherwise required by law.
Raptcha’u Hair & Beauty uses SecurePay’s Payment Gateway to provide a secure environment for the authorisation of credit card transactions over the internet.
Love Your Selfie Instagram Competition
Terms & Conditions
By entering the ‘Love Your Selfie” Competition you agree to:
Competition Terms & Conditions.
Not valid with any other offer. Not redeemable for cash or gift vouchers. No substitutions allowed. Entrants must be live in South Australia. Prize may only be redeemed in one appointment and the package cannot be split. Entrants must post a photo of themselves on Instagram, use the contest hashtag #raptchauglow, tag a friend and follow the salon or the entry is invalid. You are allowed to enter this competition  times. Winner will be selected by the salon’s team. Winner must redeem the treatment and vouchers at the salon location in Murray Bridge South Australia by the 30th April 2017. Entry into the competition means that you warrant that you meet the entry requirements and accept these terms and conditions. You also warrant that you have all the necessary rights to provide the intellectual property to Raptcha’u Hair & Beauty and consent to any act or omission which would otherwise constitute an infringement of your intellectual property. This competition starts on 16/01/2017 and closed at 8pm on 13/02/2017. Winner will be announced and contacted on Tuesday 14/02/2017.